We at OBR ADV Gear are not 100% satisfied unless you are 100% satisfied.
If for any reason upon receipt of your OBR ADV Gear product you’re not fully satisfied, OBR ADV Gear will offer a full refund upon return of the item in a new unused condition (shipping excluded). If we are at fault and the reason for the return, we will be glad to cover the shipping.
OBR ADV Gear offers a 3 year (from the date of purchase) Materials and Workmanship Warranty. This warranty will cover all materials, seams, zippers, straps, and original hardware from any defects caused by the manufacture of the product.
Warranty Exclusions – Normal Wear and Tear, Excessive UV Damage causing fading and/or deterioration, abnormal use and/or neglect, damage caused by the packing of non-ordinary items, any alterations.
Proof of purchase will be required to facilitate a warranty repair/replacement. Your original invoice is your proof of purchase and should be retained in case of a warranty request.
We understand that adventures can be subject to mishap. OBR ADV Gear offers a crash replacement discount to the original purchaser of all OBR branded products. Our modular system allows us to repair/replace individual components as needed, so please contact us if a mishap occurs. Please include a full description of the damage that occurred and your personal contact information. We may request pictures of the damage. OBR ADV Gear will respond with a quote for the replacement, and a payment invoice will be sent upon your acceptance of the quote. Replacement pieces will be shipped upon payment confirmation and return of the damaged item.
(Return of the damaged component is required to qualify for the crash replacement discount and before shipment of replacement component. In a time crunch? Let us know and we will do our best to accommodate!)