Our Guarantee
We at OBR ADV Gear are not 100% satisfied unless you are 100% satisfied.
You can read our full return and refund policy here. TLDR. If for any reason you are not happy with your new OBR gear, contact us and we will work with you to make it right. We build our products to last, and we stand behind them.
OBR ADV Gear offers a limited lifetime Materials and Workmanship Warranty to the original purchaser. This warranty covers all materials, seams, zippers, straps, and original hardware.
Warranty Exclusions (the limits):
- Normal Wear and Tear
- Excessive UV Damage causing fading and/or deterioration
- Abnormal use and/or neglect (for example, damage caused by packing of sharp items)
- Any Modifications or alterations
Proof of purchase will be required to facilitate a warranty repair/replacement. If you purchased your OBR gear from a dealer, hang on to your invoice as your proof of purchase in case of a warranty request.
Crash Replacements
We understand that adventures sometimes go wonky. OBR ADV Gear offers a crash replacement discount to the original purchaser of all OBR branded products. Our modular system allows us to repair/replace individual components as needed, so please contact us if a mishap occurs. Please include a complete description of the damage that occurred and your personal contact information. We may request pictures of the damage. OBR ADV Gear will respond with a quote for the replacement, and a payment invoice will be sent upon your acceptance of the quote. Replacement pieces will be shipped upon payment confirmation and return of the damaged item (if required). We want you to be happy and get back on the trail as soon as possible ... we do our best to work with you!